Student Support Officer - Manchester | dBs Institute 

Student Support Officer

Location: Manchester, Greater Manchester, United Kingdom

Salary: £26,500 to £30,000 per annum

Contract: Full-time, Permanent

About Us

At dBs Institute, we are dedicated to empowering students to achieve their full potential. Our commitment to excellence in education is reflected through the support and guidance we provide to our learners. We are seeking a motivated and compassionate Student Support Officer to join our dynamic team in Manchester. This pivotal role will contribute significantly to our students’ success and overall educational experience.

Role Overview

As a Student Support Officer, you will be the first point of contact for students requiring assistance, providing comprehensive support that promotes their academic and personal development. You will work closely with academic staff, external agencies, and families to ensure students receive the necessary guidance and resources to thrive in their studies and beyond.

Key Responsibilities

• Provide timely and effective support to students, addressing academic, welfare, and personal issues.
• Act as a liaison between students, teaching staff, and external support services, ensuring clear communication and coordinated assistance.
• Maintain accurate student records, monitoring attendance, progress and engagement.
• Assist with the development and implementation of support plans tailored to individual student needs.
• Deliver workshops and one-to-one sessions on study skills, time management, and wellbeing.
• Contribute to safeguarding procedures, reporting concerns promptly and appropriately.
• Support students with additional learning needs and liaise with specialist services as required.
• Participate in team meetings and training to continually enhance the student support service.

Person Specification

• Experience working in a student support, pastoral, or educational advisory role ideally within Further or Higher Education.
• Strong understanding of student welfare, safeguarding, and inclusion.
• Excellent interpersonal and communication skills, with the ability to engage effectively with young people and colleagues.
• Organised and able to manage a varied workload, prioritising tasks to meet deadlines.
• Empathetic and approachable, with a genuine passion for supporting students’ success.
• Ability to work independently and collaboratively within a team environment.
• Proficient in using IT systems for record-keeping and communication.
• Relevant qualifications in education, counselling, or a related field would be advantageous.

What We Offer

• Competitive salary package between £26,500 and £30,000 per annum.
• Permanent full-time position with a supportive and inclusive work environment.
• Opportunities for professional development and continuous learning.
• Generous holiday entitlement and access to employee wellbeing programmes.
• Contributory pension scheme and other benefits aligned with the education sector standards.
• Location based in the vibrant city of Manchester, with excellent transport links.

How to Apply

If you are passionate about making a positive impact in students’ lives and meet the criteria above, we would love to hear from you. Please submit your CV and a covering letter outlining your suitability for the role through our careers page or via the job board where you found this advert.

dBs Institue, part of Access Education Group, is an equal opportunities employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.