Front of House & Campus Administrator - dBs Institute 

Front of House & Campus Administrator

Location: Manchester, Greater Manchester, United Kingdom

Salary: £26,500 to £30,000 per annum

Type: Full-time, Permanent

About dBs Institute 

At dBs Institute, we are dedicated to providing outstanding learning environments that empower students and staff alike. We are currently seeking a friendly, organised, and professional Front of House & Campus Administrator to join our dynamic team in Manchester. This role is pivotal to ensuring the smooth day-to-day operations of our campus and delivering a warm, welcoming experience for all visitors and staff.

The Role

As our Front of House & Campus Administrator, you will be the first point of contact for visitors, students, and staff, supporting the efficient running of our campus. Your role will encompass a variety of administrative and reception duties to maintain a professional and organised environment that reflects our commitment to educational excellence.

Key Responsibilities

• Act as the first point of contact, welcoming visitors, students, staff, and external partners with a friendly and professional manner.
• Manage telephone enquiries, redirect calls appropriately, and take detailed messages.
• Coordinate and schedule campus bookings, meetings, and events, ensuring efficient use of facilities.
• Maintain reception area and communal spaces to a high standard of presentation and organisation.
• Provide general administrative support to academic and operational teams including filing, data entry, and document preparation.
• Assist with student attendance monitoring and record keeping in line with organisational policies.
• Support the onboarding process for new staff and students by providing necessary information and assistance.
• Liaise with maintenance, security, and cleaning contractors to report and resolve campus issues promptly.
• Maintain and update the campus contact lists, notices, and internal communications.
• Ensure compliance with Health & Safety and safeguarding procedures within the campus environment.

Person Specification

We are looking for someone who is approachable, organised, and proactive, with excellent communication skills and a passion for education. To be successful in this role, you will ideally have:

• Previous experience in a reception, administrative, or customer-facing role, preferably within an education or teaching environment.
• Strong organisational and multitasking abilities, with keen attention to detail.
• Excellent interpersonal and communication skills, both written and verbal.
• Proficiency in Microsoft Office applications (Word, Excel, Outlook) and basic IT skills.
• Ability to work independently as well as part of a team.
• Understanding of safeguarding and confidentiality principles.
• A positive, friendly attitude with a commitment to delivering excellent service.

Benefits

Working with dBs Institute means you’ll be part of a supportive and collaborative team committed to your professional growth. Our competitive benefits package typically includes:

• Competitive salary between £26,500 and £30,000 per annum based on experience and skills.
• Generous holiday entitlement with additional leave for bank holidays.
• Opportunities for continuous professional development and training.
• Contributory pension scheme.
• Supportive working environment with a focus on wellbeing.
• Access to employee assistance programmes and resources.

How to Apply

If you are enthusiastic about supporting an educational environment and believe you have the skills to excel in this role, we would love to hear from you. Please submit your CV and a covering letter outlining your suitability for the position via our company careers page or through the advertised job boards.

dBs Institue, part of Access Education Group, is an equal opportunities employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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